by Katie Scullion | Feb 2, 2025 | Uncategorized
I love a KPI, if you don’t work in a performance environment this is a Key Performance Indicator. If you do work in a performance role you will know that in this connected world we are not short of data metrics. The skill is understanding which data to pay attention...
by Katie Scullion | Dec 28, 2024 | Uncategorized
The marketeers have branded this time between Christmas and New Year as ‘Twixmas’. I don’t think it’s about chocolate biscuits more a time of betwix and between. I don’t know about you but this is the first festive period in years where I’ve been ill. Thankfully my...
by Katie Scullion | Nov 24, 2024 | Uncategorized
This time of year is often difficult to keep up our health and fitness habits.I don’t know about you but as soon as the clocks change and days get shorter, the nights longer and the whole thing gets darker I want to hibernate a little. It’s often difficult to get up...
by Katie Scullion | Oct 16, 2024 | Uncategorized
As we see the darker mornings and evenings and the air temperature drops it’s almost a signal of the upcoming festivities! In October we buy more lamps, throws, rugs and candles. Sales of soup increase! We almost have a hibernating instinct. Christmas starts to...
by Katie Scullion | Jun 25, 2024 | Uncategorized
Nearly everything we do now is governed by timelines. Most of it driven by the seasons and mass marketing! For years I worked to a retail calendar. Christmas starts in November, January Sales, Easter, School holidays, Halloween etc. All customer services businesses...
by Katie Scullion | Apr 14, 2024 | Uncategorized
It’s long been the case that the standard response to the question ‘how are you’ is ‘I’m fine’. However the friends I speak with and every potential client I have an initial fact finding chat with, no longer answers with ‘I’m fine’. I’ve noted that the response I get...
